MoonyxPris

Do you ship to x country?: Probably yes, some places might just take a lot longer to reach than others.

Does the checkout form double check for me if I put in the right address or made spelling mistakes?: No, so please write your address as clearly as possible. If the address is wrong your order might not be delivered. Sometimes I notice incomplete addresses myself so be reachable at your email in case I need to ask you for clarifications!

Is a phone number required?: Yes, it’s required for the shipment.

Can I modify/cancel my order?: Just if your order isn’t shipped yet, you can send me an email if:

Is tracking included in the shipping?: Yes!

An item was damaged in transit: I try to protect the items with cardboard sheets and bubbled mailers so they don’t get damaged. In case this happens, please send me a picture of the damaged item. Depending on the type of damage I usually offer either: a discount on a future order, sending the item for free along with your next order or a replacement item (but I’ll have to charge the shipping cost again).

An item is missing: If an item is missing from your order at delivery please let me know and I’ll see what I can do.

My order hasn’t arrived yet: Please, check the shipping info and times below! If your order has exceeded the specified margin for delays, send me an email.

Lost orders won’t be refunded in case of: Customer inputting an incorrect, incomplete or outdated address. Customer using a fake name (for example: fictional character’s name) or incomplete name (just initials of name and/or surnames).

DELIVERY TIMES: (This might be updated in a future)

Spain: 2-12 working days, up to 1 month in case of delays

EU: 2-12 working days, up to 1 month in case of delays

Other: 16-22 working days, up to 2 months in case of delays

Where are the items shipped from?: I ship from Spain!

How do I know if my order has been shipped?: I send every order within 1-2 weeks after purchase, you’ll receive a notification when it’s sent!

Which mail service is being used? Is there a tracking number?: The mail service is Correos, it has tracking number.

Can you check on where my order is or get an update on the delivery time?: Yes!

How are items shipped?: Most items are shipped in bubbled mailers, backed with a cardboard sheet when necessary. Prints and stickers might be shipped in cardboards envelopes when the order doesn’t include pins or charms. Very voluminous orders will be sent in small boxes.